Privacy Policy

Last Updated: January 27, 2026

At SurgicalPillar (accessible from surgicalpillar.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by SurgicalPillar and how we use it.

1. Information We Collect

We collect information that you voluntarily provide to us when you fill out a quote request form, contact us via WhatsApp, or email us. This includes:

• Name and Job Title
• Hospital / Clinic / Company Name
• Email Address and Phone Number (WhatsApp)
• Shipping Address (for DDP quotes)

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our website.
• Process your inquiries and send Quotations (PI).
• Communicate with you via Email or WhatsApp regarding your order status.
• Arrange logistics and customs clearance (DDP Service).
• Prevent fraud and ensure website security.

3. Cookies and Web Beacons

Like any other website, SurgicalPillar uses "cookies". These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited.

Google DoubleClick DART Cookie: Google is a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to our site and other sites on the internet.

4. Advertising and Analytics

We use third-party services such as Google Analytics and Google Ads to analyze traffic and measure the effectiveness of our advertising. These services may collect information such as your IP address, browser type, and operating system. This data is used to improve our website experience and ad relevance.

5. Data Sharing

We do not sell your personal information to third parties. We may share necessary data with trusted partners solely for the purpose of fulfilling your business requirements, such as:

• Logistics partners (DHL/FedEx/Freight Forwarders) for delivery.

6. GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data.

7. Contact Us

If you have any questions about our Privacy Policy, please contact us:

Email: sales@surgicalpillar.com
Address: Biomedical Industrial Park, Qufu, Shandong, China